Responsibilities / Tasks

Position Overview:

Organized and detail-oriented Customer Service Specialist to join our team. The Customer Service Specialist plays a crucial role in ensuring accurate and timely processing of customer orders, payables, and maintaining clear communication with dealers and sales specialists, contributing to the smooth operation of our sales and fulfillment processes. The ideal candidate will possess excellent data entry skills, strong attention to detail, and a commitment to delivering exceptional customer service.

Responsibilities:

Receive and review customer orders to ensure accuracy, completeness, and compliance with established protocols.
Enter order details into the system accurately, verifying pricing, product codes, and other relevant information.
Communicate with sales staff to confirm order details, provide order status updates, and address any inquiries or concerns promptly and professionally.
Collaborate with sales and customer service teams to resolve order-related issues and ensure smooth order processing.
Monitor product availability and collaborate with inventory control to ensure accurate stock levels and timely order fulfillment.
Alert relevant teams of any potential stock shortages or delays in meeting customer demands.
Maintain organized and accurate records of customer orders, transactions, and communications.
Ensure all required documentation, such as invoices, shipping labels, and packing lists, are prepared accurately and on time.
Track and monitor the progress of orders throughout the fulfillment process, providing regular updates to clients and internal stakeholders.
Generate and analyze order-related reports to support decision-making and process improvement initiatives.
Conduct quality checks on orders to ensure accuracy and compliance with customer specifications.
Address and resolve any order discrepancies or issues promptly, collaborating with relevant departments as needed.
Identify opportunities to enhance order processing workflows, streamline procedures, and improve efficiency.
Provide feedback and suggestions for system improvements to enhance the overall order processing experience.

Your Profile / Qualifications

High school diploma or equivalent; associate or bachelor's degree in related field is a plus.
Proven experience (5 years) in order processing, customer service, or a related role.
Proficiency in data entry, order management systems, and Microsoft Office Suite.
Strong organizational skills and attention to detail.
Excellent written and verbal communication abilities.
Ability to manage multiple tasks and prioritize effectively.
Problem-solving skills and a customer-centric mindset.
Familiarity with inventory management concepts is advantageous.
Ability to work both independently and collaboratively within a team environment.

Working at GEA Group has significant benefits!

12 Paid Holidays
PTO - Paid Time Off
Medical Plans
Dental Insurance
Vision Insurance
Health Savings and Spending Accounts
Tuition Reimbursement
401k with excellent employer match
Wellness Incentive Program
Employee Assistance Program

GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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