At Fleet Feet Chicago, we believe that Running Changes Everything. For over 25 years, we have curated and created products, programs, and experiences that inspire and empower runners in the Chicagoland area. We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers with the gear they need to be successful in their active endeavors. We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat and live passionately. We run together to solve a problem, reach a goal, get inspired, and champion our brand each day. We are in full pursuit to find passionate people to join us on our quest and bring our core values to life. Joining Fleet Feet Chicago is joining a team and a community that ignites and promotes running and fitness. We pride ourselves in putting people first and know that what we do each day does not happen anywhere else, for staff or customers. We truly believe that running changes everything.
Responsibilities
Position Highlights:
This position focuses on customer acquisition, retention, and engagement using Fleet Feet Chicago’s digital channels. This position is also accountable for driving customers into the retail locations and contributing to overall sales objectives through storytelling and marketing communications via digital and traditional platforms. This position will also assist with marketing activations in-store and in the community.
- Responsible for deploying digital newsletters to retail and training program audiences
- Work with buyers and visual merchandiser to develop a cohesive communications plan that integrates digital, in-store, and product marketing strategies
- Manage all facets of Fleet Feet Chicago social media accounts. This includes concept creation and execution, consumer engagement, and paid campaigns
- Maintain a unified marketing message across social media, newsletter communications, digital signage in-store, and online platforms
- Lead content creation via photo/video shoots with freelance contractors
- Responsible for performance reporting of consumer engagement across Fleet Feet Chicago digital platforms
- Take an active role in weekly team meetings and brainstorming sessions
- Support grassroots marketing and in-store events
- Know and monitor competitive specialty stores and industry trends
- Understand, fully use, and continuously improve processes and systems
- Support all Fleet Feet initiatives, activations, and functions
- Work schedule will be based upon the demands of the business and retail stores. In a typical week, this position will work 5 days per week out of the business office. In weeks where activations arise, time will be split between the business office and on site at event(s). Work from home will be approved on an as needed basis.
Qualifications
- Strong ability to influence personnel without direct authority
- Ability to think strategically about issues and opportunities to properly assess impacts
- Problem-solver who enjoys challenges and takes pride in creating the right solution
- Excellent communicator with the ability to listen and adapt
- Communicate professionally with the team, staff, vendors, and customers
- Proficiency with Adobe Creative Suite and other creative software recommended
- Collaborative and customer-centric
- Willing to go above and beyond when needed
- Must have a valid driver’s license
- Must lead an active lifestyle
- Out of state travel 1-2 times a year
Perks/Compensation/Benefits:
We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives. That is why we prioritize diversity and inclusion in our hiring practices, our culture, and our engagement with the community.
Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.
Additional Requirements - Hours of work for this position may vary based on work schedule. Position requires moving around for periods of 2-4 hours without a rest break task sequencing, and using point-of-sale computers. Occasional moderate to heavy (10-25+lb) lifting and carrying, bending and reaching overhead may be required. Work environment includes substantial communication with customers, working in a retail environment with product displays and stockroom with inventory, and potentially slippery surfaces.
