Position
Branch Manager II - Newnan Hwy 34
Job Code-8450
req5272
Newnan (Hwy 34)
Full Time

Job Description

Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community Credit Union team. 

The Branch Manager works within a team based environment to provide superior service to our membership.  They are accountable for the day-to-day operations of the branch, including achieving sales and service targets. They are an advocate for Credit Union products and services.  This includes being recognized as a community and market leader within a specific geographic region.  They will lead the branch team and work with internal business partners to grow new and further develop existing member relationships. The Branch Manager ensures compliance with internal controls, operational procedures and risk management policies.  They provide guidance and direction of all assigned staff including performance planning and evaluation.   

Foster and promote a safety-conscious and hostile-free work environment resulting in employee safety and well-being.

Essential Functions:
• Reports to the Regional Branch Manager and/or AVP of Branch Delivery.
• Responsible for the overall operation of the branch.
• Develops each employee to perform at their highest potential by identifying key products/sales within the branch by appropriately coaching and developing the employee’s performance and behavior.
• Effective coaching and mentoring  meetings with each employee to establish service/sales goals, review performance and develop effective plans to improve employee’s career performance. Maintains a highly motivated and well-trained staff.
• Lead  branch staff in providing quality service to members in the areas of account and loan transactions, opening new accounts and other credit union products and services.
• Holds employees accountable for their performance, actions and behavior.
• Demonstrates a strong ability to identify, analyze and solve problems.
• Ability to effectively coach, motivate and develop others.
• Fosters relationships to maximize and strengthen member relations.
• Acts as a Center of Influence (COI) within the assigned market by attending local chamber events and other community-sponsored events which may drive business.
• Promotes a service/sales culture within the branch so that corporate objectives set by the credit union may be achieved and/or exceeded each year.
• Oversee and direct financial center activities to achieve sales and organization goals to increase market share.
• Assists with the coordination and execution of marketing and cross sales campaigns.
• Ensures annual compliance requirements are met and daily credit union policies and procedures are followed.
• Responsible for attending, hosting and actively participating in community activities such as the Chamber of Commerce meetings that would take place before, during and after business hours.
• Assists Regional Branch Manager and/or AVP with the annual forecast for branch operating expenses.
• Responsible for personnel selection, employee performance assessment, staff development, procedure change management and disciplining employees.
• Must possess effective knowledge of the credit union’s products and services.
• Demonstrates enthusiastic support of the credit union’s corporate mission, core values, and objectives.
• Problem-solves escalated customer service issues, competent in overcoming obstacles, finding creative options and rendering a sound solution. 
• Responsible for audit compliance as well as security, safety and maintenance of financial center assigned.
• Recommend product or service enhancements to improve member satisfaction and sales potential.
• Fairly and consistently evaluate employees against the Delta Community Credit Union behaviors and core competencies.
• Ability to multi-task and meet deadlines.
• Must be willing to work Saturdays.
• May be subject to working in multiple branch offices.

Other
• This description reflects management’s assignment of essential functions; it does not prescribe
or restrict the tasks that may be assigned.
• This job description is subject to change at any time.

Job Qualifications

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Required Minimum Qualifications:
• High School Diploma or equivalent.
• 3+ years’ of credit union or financial service industry in a leadership/management role.
• Experience managing/leading or direct supervision of 5+ employees.
• Strong leadership, problem solving, technical, analytical, mathematical, organization, decision making and administrative skills.
• Must show proficiency in executing a relationship management and retention strategy. 
• Must possess exceptional written and oral communication skills with the ability to lead and work well in a team environment.
• Committed  to present a professional business image and have a high leadership work ethic.
• Effective customer/member service skills.
• Demonstrates leadership/management qualities.
• Experience and knowledge of branch delivery, sales & service, operations, cash handling and compliance.
• Proficient in Microsoft Word, Excel and other work related software.
• Must possess strong technical, analytical, mathematical and organizational skills.
• Must exercise sound decision making and administrative skills, be capable of handling multiple projects simultaneously and possess good judgment and time management skills.
• Must be flexible in relieving multiple branch offices.
• Must be willing to work Saturdays.
• Must be able to lift/carry push up to 50 pounds.
• Applies knowledge of the credit union systems, policies, and procedures.
• Successful candidate should possess the following competencies:  Creativity and Innovation, Decision Making, Interactive Communications, Relationship Building, Results Management.  
• Complies with all credit union policies and procedures including those related to Bank Secrecy Act regulations. 

Preferred Qualifications:
• Bachelor's Degree in Business, Finance or a related field of study.
• 5+ years’ of credit union or financial services industry in a leadership/management role.
• 3+ years’ of experience in a consumer lending environment.
• Experience in a Branch Delivery Management role.
• Experience with Symitar.
• Strong knowledge of Delta Community Credit Union products and services.
• Overall knowledge of credit union industry and Delta Community Credit Union procedures and policies.
• Prior experience managing a medium scale branch/financial center with a consistent tract record of meeting or exceeding sales and operational goals.